Tenant FAQS

Rent is due on the 1^st of each month. Any applicable grace period and late fees are outlined specifically in your lease agreement, but generally rent is considered late if payment is not received by the 6^th of the month. If your payment is made or postmarked by the deadline in your lease, it will be considered timely.

You should contact management as soon as possible. Failure to pay rent may result in late fees and legal action as outlined in your lease.

No, we do not accept cash payments.

Partial payments are not accepted unless prior approval is provided by management.

Returned payments may result in additional fees and must be replaced with certified funds. Frequent returned payments will result in a probationary period where we will not accept any payment aside from certified funds.

• 1 Returned Payment(s): 3 Month Probationary period
• 2 Returned Payment(s): 6 Month probationary period
• 3 Returned Payment(s): 12 Month probationary period
• 4 Returned Payment(s): 18 Month probationary period

All maintenance requests should be submitted through the tenant portal. This ensures your request is properly documented and tracked.

Emergency maintenance includes issues that pose an immediate risk to health, safety, or property (such as fire, active flooding, etc). Or any other item described in law as an emergency.

If there is an immediate threat to life or safety, call 911. For property-related emergencies, contact our emergency maintenance line at <Insert Emergency #>

No, you do not need to be present. When submitting a maintenance request through the resident portal, you may select the “Allowed to Enter” option. By selecting this option, you are authorizing maintenance to enter your unit to complete the requested work.

Maintenance will knock before entering and announce themselves. If no one answers and permission has been granted, maintenance will use a key to enter and proceed with the repair.

If you prefer to be present, do not select the “Allowed to Enter” option. Management will contact you to schedule a time for the work to be completed.

Tenants are responsible for routine upkeep such as replacing light bulbs, smoke detector batteries, and regularly changing air filters.

If a repair is determined to be the result of tenant negligence, misuse, or intentional damage, the cost of the repair may be charged to the resident.

Common examples include, but are not limited to:

• Holes or damage to walls, doors, or fixtures
• Drains clogged due to grease, food, hair, or foreign objects
• Pest infestations resulting from housekeeping or sanitation issues
• Damage caused by failure to report issues in a timely manner (e.g., leaks leading to further damage)
• Water damage from overflowing tubs, sinks, unattended running water, or poor showering habits
• Damage caused by pets

Maintenance issues resulting from normal wear and tear are not charged to the tenant.

All additional occupants must submit a rental application, and be approved by management and added to the lease. Unauthorized occupants are not permitted.

If a roommate moves out, you must notify our office. The remaining resident(s) may be required to provide updated proof of income to determine if they qualify to continue the lease independently.

If approved, a roommate removal addendum must be signed by all remaining resident(s) and the departing roommate.

If these steps are not completed, no changes will be made to the lease. All original leaseholders will remain jointly responsible for the lease obligations, and any security deposit refund at move-out will be issued in the names of all leaseholders.

All residents are jointly responsible for the full rent amount. How rent is divided between roommates is up to the tenants.

Yes. All leaseholders are jointly and severally liable for the full rent amount.

Any alterations must be approved in writing by management. Unauthorized changes may result in charges to restore the unit.

Installation of devices or any modifications to the property requires prior written approval from management. Smart locks are strictly prohibited, as they interfere with management’s ability to access the unit in the event of an emergency.

Pet policies vary by property. Please refer to your lease or contact management for specific restrictions, fees, and requirements.

Yes. Parking policies vary by property and must be followed at all times. We request that all tenants follow any parking rules or signage that exist on-site, and notify their guests of any such rules as well to ensure that the property remains orderly.

At a property with assigned parking, you should not park in your neighbors assigned parking space.

Please contact us at the emergency phone number. Lockout assistance may be subject to a fee.

Written notice must be submitted in accordance with your lease agreement. Verbal notice is not accepted.

No. The security deposit cannot be used in place of rent.

Deductions may include unpaid rent, damages beyond normal wear and tear, cleaning costs, and any other charges permitted by your lease and applicable law.

Common examples include, but are not limited to:

• Cleaning beyond normal use (trash removal, excessive dirt, odors)
• Damage to walls, doors, flooring, or fixtures
• Carpet damage due to stains, burns, or pet damage
• Unauthorized alterations requiring restoration
• Missing or damaged items (blinds, appliances, etc.)
• Unpaid utilities or other outstanding charges